Authenticity Guarantee for Machine-Made Carpets

With the growth of the machine-made carpet industry, some large hypermarkets and opportunistic individuals have unfortunately tried to sell fake carpets under well-known brands. Therefore, we have decided to explain the authenticity guarantee of Fusion Spectrom products in this article.

Durability and Longevity:

Fusion Spectrom collaborates with and selects manufacturers with decades of experience in producing machine-made carpets using the most advanced weaving machines and the finest type of fibers, such as 100% acrylic (Dralon from Germany) or other approved fibers. Due to the high durability and longevity, all products are guaranteed as follows:

- German Acrylic: 10-year golden guarantee
- Turkish Acrylic: 5-year guarantee
- Local Acrylic: 5-year guarantee
- Other fibers: 3 to 5-year guarantee

Color Change:

Carpets made of super-premium fibers are not covered under warranty if exposed to strong bleaching agents.

Carpet Wear:

Super-premium fiber carpets do not become stiff and will not wear out over time, thus are covered under warranty. Unlike polyester carpets, acrylic carpets are easy to clean and do not attract dust and hair.

Burn Protection:

Fusion Spectrom products are not covered for burn damage caused by indirect heat sources.

Warranty Conditions:

1. Unwoven line on the surface
2. Bald patches
3. Color lines on the surface
4. Pattern defects
5. Uneven carpet pile height
6. Size deviations beyond standard tolerance
7. Ripped fringe
8. Uneven or skewed sides
9. Discrepancy between the stated and actual density
10. Mismatch between fiber content and label information

Returns and Refunds:

A return guarantee is provided for online and international sales for a period of 7 days in case of technical issues or discrepancies with the purchase invoice. Fusion Spectrom offers a seamless return process to ensure customer satisfaction.

Quality and Price Guarantee:

Fusion Spectrom is a reputable company in the trade and export of machine-made carpets, adhering to global standards to ensure top quality. All products come with detailed descriptions on Fusion Spectrom's official website, enabling customers to purchase their desired products with ease and confidence.

Carpet Care Instructions:

1. Avoid direct sunlight and proximity to heat sources.
2. Do not place carpets in damp areas.
3. Measure the placement area before purchasing.
4. Store carpets rolled, not folded.
5. Clean stains immediately.
6. Rotate carpets regularly to avoid localized wear.
7. Use rug stoppers to prevent slipping.
8. Remove loose fibers with a damp brush.
9. Avoid placing on uneven surfaces.
10. Avoid using acidic or highly alkaline cleaners under the carpet during washing.
11. Use furniture pads to prevent crushing.

Washing Instructions:

- Vacuuming: Shake and vacuum to remove dust.
- Full Wash: Use lukewarm water and carpet shampoo, avoiding harsh chemicals. Rinse thoroughly and dry on an inclined surface with air circulation.

Contact Us

If you have any questions about our Authenticity Guarantee Policy, please contact us by e-mail naeemi@fusionspectom.com